Return & Refund Policy

At TetherMate, we want you to be happy with your purchase!

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at tethermatesupport@gmail.com with your order number and a description of the issue. Photos may be requested.

If we confirm the issue, we'll offer a free replacement or refund, including any applicable shipping costs. You won't need to return a defective item unless we arrange and cover return shipping.

Change-of-mind returns

Because TetherMate products are small, low-cost accessories, we do not accept change-of-mind returns on correctly supplied, non-defective products, except where required by law.

Order cancellations

Orders may be canceled before they ship. Contact us as soon as possible if you need to cancel.

Refund processing

Approved refunds will be issued to your original payment method. Processing times depend on your payment provider.

This policy does not limit any rights you may have under applicable consumer protection laws.